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UK Shipping Rates
| FREE SHIPPING OVER £65: 2 - 4 days | £65.00 and upFree | ||
|---|---|---|---|
| NEXT DAY SERVICE TRACKED (Delivery Mon-Sat) Same Day Dispatch - order before 2pm (weekend orders processed Monday) | £8.99 | ||
| ROYAL MAIL 48HR TRACKED: Medium Parcel - Same Day Dispatch (order by 2pm) 2 days (delivery mon-sat) | £5.70 | ||
| ROYAL MAIL 1ST CLASS - Large Letter 1-2 days | £1.99 | ||
| ROYAL MAIL 1ST CLASS: Light Small Parcel - Same Day Dispatch (order by 2pm) 1-2 days | £3.95 | ||
| ROYAL MAIL 1ST CLASS: Small Parcel - Same Day Dispatch (order by 2pm) 1-2 days | £4.85 | ||
| ROYAL MAIL 2ND: Free Shipping - 2 - 4 days | Free | ||
| UK Furniture Courier - 7 -21 days £55 |
EU Shipping Rates
Europe Flat Rate of £19.99 tracked and insured 10 - 21 days - customs/ import costs NOT included the customer is liable for all import duties
Terms & Conditions
If the item is out of stock we don't always update the website if we are expecting a delivery. This may extend our dispatch times slightly. We aim to dispatch within 1 working day but may not always be possible.
Would would love nothing more than to GUARANTEE all of our service times but on occasions the courier companies and Royal Mail may not meet their quoted times. It happens but we cannot be held accountable for delivery delays. All services still have guarantees suspended.
Returns
Online return policy: original packaging unspoilt and unopened or used in anyway can be returned within 14 days from the date of delivery. Only upon inspection will a refund be offered. We are not liable for any incurred return shipping fees. Our policy lasts 14 days, After this time unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused unopened and in the same condition that you received it.Damages
If your item has arrived and its damaged, please contact us within 2 days of receiving your order. send us an email to hello@shabbynook.co.uk with details and a photograph of the damage. We will arrange for you to return the item and send a replacement or offer a refund.
Lost parcels
If you have completed the shipping information incorrectly on your order and your parcel is not delivered or is 'lost' we do not offer any refunds on the product or cost of shipping.
If we have found an error with our addressing of your parcel we will track and trace with royal mail and seek resolution with them. This can be a timely process. If we cannot track or trace your order after such time a replacement order will be sent to you
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.
Returns Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Return Address
You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.