Returns - ONLINE PURCHASES ONLY
Our policy lasts 14 days, After this time unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If your item has arrived and its damaged, please contact us within within 3 days of receiving your order. send us an email to email@example.com, with details and a photograph of the damage. We will arrange for you to return the item and send a replacement or offer a refund.
If you have completed the shipping information incorrectly on your order and your parcel is not delivered or is 'lost' we do not offer any refunds on the product or cost of shipping.
If we have found an error with our addressing of your parcel we will track and trace with royal mail and seek resolution with them. This can be a timely process. If we cannot track or trace your order after such time a replacement order will be sent to you
Some types of goods are exempt from being returned. Vintage items, Perishable goods, newspapers or magazines cannot be returned. We also do not accept products that are hazardous materials, or flammable.
Additional non-returnable/ Refundable items:
Gift cards & Vouchers
There are certain situations where only partial refunds are granted
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
No workshops can be refunded exchanged or re booked regardless of circumstances.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
Return address :
Shabby Nook C/O Suki Craft Gallery 14 High Street, Tutbury, Burton on Trent, DE14 9LP
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.