17. 11.20 - ONLINE SHOPPING: We are operating within our usual 1-2 days processing times. Royal Mail delays are being experienced across all of their services - we cannot guarantee 'normal' service times, we can only give an estimate.
FOR THE LATEST LIVE UPDATES PLEASE USE THE FOLLOWING LINKS:
Please note it is out of our control if your order is delayed in being received. Please allow some grace with delivery timings. If your order is urgent please call us on 07973 712 955 to discuss other delivery options.
IMPORTANT ANNOUNCEMENT 1.11.2020
ONLINE SHOPPING: We are operating within our usual 1-2 days processing times.
Online ordering is uneffected for the UK by the the latest government announcement of a national lockdown until 4.12.20. Please continue to order as usual but we do have some updates with regards to shipment times and delays with European deliveries.
SHOPPING LOCALLY AT THE STUDIO: We will not be open to the public from the 5th November until 4th December as per government lockdown restrictions. Click and collect service is still in operation to use this please order online and select our click and collect option on shipping page. There are instructions to follow to arrange your collection from our studio in Burton Upon Trent. We are here to offer support over the phone, messenger WhatsApp or email and DMS if you need any advice.
POTENTIAL DELIVERY DELAYS : We have already started seeing delays with couriers in the UK & Europe and expect this may continue. As it did 1st lockdown.
Royal Mail at the moment is still operating within its time frames but there are some delays now showing especially for areas of high cases and restrictions We do anticipate this will not be the case going into November as online shopping increases even more with lockdown and of course Christmas.
Please note delays are to be expected with all postal services, we will consider suspending our 2nd class postage service if it’s clear there are long delays. Last time we seen upto 20 days delay with 2nd class and upto 10 days delay with 1st class. We will keep a close eye on this as we get the information from Royal Mail.
We encourage you to make use of our free shipping option when you spend over £65. Please use code FREESHIP65 in most cases we use Parcel Force for such orders. And experienced minor delays 1st lockdown with the exception to Europe, however all guarantees in place with Parcel Force are now suspended as we can no longer guarantee any of our delivery times.
For the latest information our our Shipping Carriers please see the links below
All countries across Europe are now under a suspension of service guarantee for delivery speed delays due to the Coronavirus (COVID-19) situation. Therefore, we cannot make any guarantees on the speed of deliveries and will not be able to offer refunds for any delays experienced. Until further notice.
Spain - significant delays as of Oct 26th
Ireland - Delays - Due to Full local lockdown
Other European Countries - Minor Delays
PRODUCT SUPPLIES: As the world sees an uplift in Covid outbreaks, we don’t yet know if this will have another impact on our suppliers, raw materials and distributors. Please please be mindful of this if you are a professional furniture painting business. And plan your paint supply requirements to see you through the next 2-3 months as a minimum.
I don’t want to be all doom and gloom but it’s better to be prepared!
We will continue to monitor all of our delivery services and Suppliers, any further updates will be posted on this page and on our social media.