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| Free UK Shipping Over £65 Code: FREESHIP65 | Free Europe shipping Over £250 Code: FREESHIPEU | *SERVICE UPDATE* 17.11.20 **DELAYS MAY BE EXPERIENCED ACROSS ALL ROYAL MAIL SERVICES**. CLICK HERE FOR LATEST ROYAL MAIL UPDATES. IF YOUR ORDER IS URGENT PLEASE CALL US ON 07973 712955
Free UK Shipping Over £65 Use Code: FREESHIP65 || Free Europe shipping Over £250 Use Code: FREESHIPEU **** :- SERVICE UPDATE AS OF 17.11.20 -: DELAYS MAY BE EXPERIENCED ACROSS ALL ROYAL MAIL SERVICES. PLEASE CLICK HERE FOR LATEST ADVICE ON ROYAL MAIL UPDATES. IF YOUR ORDER IS URGENT PLEASE CALL US ON 07973 712955 *****

COVID 19 Business Updates

17. 11.20 - ONLINE SHOPPING: We are operating within our usual 1-2 days processing times.  Royal Mail delays are being experienced across all of their services - we cannot guarantee 'normal' service times, we can only give an estimate.

FOR THE LATEST LIVE UPDATES PLEASE USE THE FOLLOWING LINKS:

Royal Mail Service Updates:  Royal Mail HERE 
Parcel Force Service Updates: Parcel Force HERE
Please note it is out of our control if your order is delayed in being received. Please allow some grace with delivery timings. If your order is urgent please call us on 07973 712 955 to discuss other delivery options. 

IMPORTANT ANNOUNCEMENT 1.11.2020

ONLINE SHOPPING: We are operating within our usual 1-2 days processing times. 

Online ordering is uneffected for the UK by the the latest government announcement of a national lockdown until 4.12.20. Please continue to order as usual but we do have some updates with regards to shipment times and delays with European deliveries. 

SHOPPING LOCALLY AT THE STUDIO: We will not be open to the public from the 5th November until  4th December  as per government lockdown restrictions. Click and collect service is still in operation to use this please order online and select our click and collect option on shipping page. There are instructions to follow to arrange your collection from our studio in Burton Upon Trent. We are here to offer support over the phone, messenger WhatsApp or email and DMS if you need any advice.

POTENTIAL DELIVERY DELAYS : We have already started seeing delays with couriers in the UK & Europe and expect this may continue. As it did 1st lockdown.
Royal Mail at the moment is still operating within its time frames but there are some delays now showing especially for areas of high cases and restrictions We do anticipate this will not be the case going into November as online shopping increases even more with lockdown and of course Christmas.

Please note delays are to be expected with all postal services, we will consider suspending our 2nd class postage service if it’s clear there are long delays. Last time we seen upto 20 days delay with 2nd class and upto 10 days delay with 1st class. We will keep a close eye on this as we get the information from Royal Mail.

We encourage you to make use of our free shipping option when you spend over £65. Please use code FREESHIP65 in most cases we use Parcel Force for such orders. And experienced minor delays 1st lockdown with the exception to Europe, however all guarantees in place with Parcel Force are now suspended as we can no longer guarantee any of our delivery times. 

For the latest information our our Shipping Carriers please see the links below

Royal Mail Service Updates:  Royal Mail HERE 
Parcel Force Service Updates: Parcel Force HERE

 

EUROPEAN SHIPPING

All countries across Europe are now under a suspension of service guarantee for delivery speed delays due to the Coronavirus (COVID-19) situation. Therefore, we cannot make any guarantees on the speed of deliveries and will not be able to offer refunds for any delays experienced. Until further notice. 

Spain - significant delays as of Oct 26th 

Ireland - Delays - Due to Full local lockdown 

Other European Countries - Minor Delays 

 

PRODUCT SUPPLIES: As the world sees an uplift in Covid outbreaks, we don’t yet know if this will have another impact on our suppliers, raw materials and distributors. Please please be mindful of this if you are a professional furniture painting business. And plan your paint supply requirements to see you through the next 2-3 months as a minimum.

I don’t want to be all doom and gloom but it’s better to be prepared!

We will continue to monitor all of our delivery services and Suppliers, any further updates will be posted on this page and on our social media. 

Thank you, 

Shereena Starmer. 

♥️♥️♥️♥️

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