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Free UK Shipping Over £65 Use Code: FREESHIP65 ---- We Ship To Europe Too!
Free UK Shipping Over £65 Use Code: FREESHIP65 ---- We Ship To Europe Too!

Shipping & Returns

If the item is out of stock we don't always update the website if we are expecting a delivery. This may extend our dispatch times slightly. We aim to dispatch within 1 working day but may not always be possible. 

Paint & Supplies

Royal Mail 2nd class upto 2kg (i.e 2 pots of Fusion)  - £4.00 3-5 working days

Royal Mail 1st Class upto 1kg (i.e 1 pot of Fusion) - £4.95  2-3  working days

Royal Mail 1st Class upto 2kg (i.e 2 pots of Fusion) - £6.50 2-3 working days

Parcel Force tracked Upto 2kg (i.e 2 pots of Fusion) - £6.50 2-3 working days 

Free shipping over £65 3-5 working days 

Tracked Courier Service 48 hours  Upto 20kg - £8.99 2-3 working days

Europe Flat Rate of £14.95  3 - 10 working days 

We obtain proof of postage from royal mail,  courier parcels are trackable.

Returns

Online return policy: original packaging unspoilt and unopened or used in anyway can be returned within 14 days from dispatched date. Only upon inspection will a refund be offered. We are not liable for any incurred return shipping fees. Our policy lasts 14 days, After this time unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. 

Damages 

If your item has arrived and its damaged, please contact us within 2 days of receiving your order. send us an email  to hello@shabbynook.co.uk with details and a photograph of the damage. We will arrange for you to return the item and send a replacement or offer a refund. 

Lost parcels

If  you have completed the shipping information incorrectly on your order and your parcel is not delivered or is 'lost' we do not offer any refunds on the product or cost of shipping. 

If we have found an error with our addressing of your parcel we will track and trace with royal mail and seek resolution with them. This can be a timely process. If we cannot track or trace your order after such time a replacement order will be sent to you


Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

To return your product, you should email us first at hello@shabbynook.co.uk then mail your product to: 
unit 3a Shabby Nook Studio, 4 Hawkins Lane, Burton Upon Trent, Staffordshire, DE14 1PT
PLEASE INCLUDE YOUR ADDRESS, NAME & ORDER NUMBER .
 

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.